Michigan Works! Business Services Team

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Heather Coleman Voss, CBSP - Business Services Coordinator 

Heather is a Ferndale Area Chamber of Commerce board member, serves on the Civil Service Board for the City of Ferndale as well as the Business Development Committee with the Ferndale Downtown Development Authority.

Heather greatly enjoys working with area businesses on everything from social recruiting to referral networking to guiding companies through the training fund application process. 

As a social media coach, Heather helps people harness the power of social media to develop their personal and business brands. She is a respected speaker, having delivered talks at TechTown, Automation Alley, Walsh College, the Southeastern Michigan Career Development Facilitators Association, Oakland School District, Kelly Services, Corporate, the Michigan Council of Women in Technology and more on how businesses and individuals can use social media to better serve and interact with customers and communities.

Heather is also a published author for The LeadChange Group (www.leadchangegroup.com). The book, “Instigating A Leadership Revolution – One Person At A Time” can be found at Barnes & Noble and on Amazon. She has been a guest on several radio shows, discussing topics centered around achieving career and business success. 

Rose Morrone-Reeves – Program Coordinator, CBSP 

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Rose currently holds the position of Employment Services Coordinator for the Ferndale Career Center. She has been working with Ferndale Michigan Works! for seven years.  During this time Rose has also worked with the Federal Program Trade Adjustment Assistant, where she has helped hundreds of displaced workers in her role of Case Manager and has been instrumental in helping these customers navigate through the very heavy and many times cumbersome paperwork and new school programs.

She provides knowledge, guidance, moral support and assistance to customers as they try hard to return to productive and satisfying work. Rose uses her calm professional demeanor and patience when dealing daily with customers, staff, outside agencies and partners while ensuring best services are being provided for Employment Services under the policies and guidelines of the State of Michigan.

Prior to working for Ferndale Michigan Works!, Rose lived in Canada with her family. She worked for Human Resources Development Canada (formerly Employment and Immigration Canada) for 18 years as an Employment and Insurance Officer. HRDC was to a large degree the equivalent of Michigan Works! with a few more Federal Government programs under its wings with the Federal Government of Canada.

Rose is also a Certified BSP (Business Services Professional) and is an active team member of the BSP Team in Oakland County and within Ferndale Michigan Works!  

Peggy Knight -  Employment Services/PATH Coordinator, CBSP

Peggy has been working for Ferndale Michigan Works! since 2012. She is well-versed in employment  [Peggy Web Pic] services and enjoys working one-on-one with her clients. Peggy has recently become a Certified Business Solutions Professional (CBSP) and is actively working with local companies. 

Peggy has an extensive background in human resources and customer service, and is happy to be our new PATH Coordinator. 

She is very passionate about her work and helping people succeed. Peggy works closely with all departments at Ferndale Michigan Works! and is enjoying expanding her knowledge in this new role. Peggy grew up in Ferndale and graduated from our own Ferndale High School. She is committed to the Ferndale community, and being involved with work that has a positive impact on others.