Our Training Team

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Heather Coleman Voss, CBSP - Business Services/Training Coordinator  

Proud to assist local businesses, Heather works with employers to connect them with outstanding candidates. Her focus is working with employers, non-profits and community leaders on everything from social recruiting to referral networking to guiding companies through potential employee training opportunities. Her primary passion is teaching businesses and individuals how to use social media to better serve and interact with their customers and communities.

Heather began her career with Ferndale Michigan Works! in 2006. Formerly the Training Coordinator, Heather has been the Business Services Coordinator since 2012. Very committed to the Ferndale community, she is an Amabassador for the Ferndale Area Chamber of Commerce, serves on the Civil Service Board for the City of Ferndale as well as the Business Development Committee with the Ferndale Downtown Development Authority.

A respected speaker, Heather specializes in presenting on social media for business. She has delivered talks at: TechTown, Automation Alley, Walsh College, the Southeastern Michigan Career Development Facilitators Association, Oakland School District, Kelly Services Corporate, the Michigan Council of Women in Technology and many more. on how businesses and individuals can use social media to better serve and interact with customers and communities. She is also a published author and frequent guest blogger.

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Rose Morrone-Reeves – Employment Services Coordinator, CBSP

Rose currently holds the position of Employment Services Coordinator for the Ferndale Career Center. She has been working with Ferndale Michigan Works! for seven years.  During this time Rose has also worked with the Federal Program Trade Adjustment Assistant, where she has helped hundreds of displaced workers in her role of Case Manager and has been instrumental in helping these customers navigate through the very heavy and many times cumbersome paperwork and new school programs.

She provides knowledge, guidance, moral support and assistance to customers as they try hard to return to productive and satisfying work. Rose uses her calm professional demeanor and patience when dealing daily with customers, staff, outside agencies and partners while ensuring best services are being provided for Employment Services under the policies and guidelines of the State of Michigan.

Prior to working for Ferndale Michigan Works!, Rose lived in Canada with her family. She worked for Human Resources Development Canada (formerly Employment and Immigration Canada) for 18 years as an Employment and Insurance Officer. HRDC was to a large degree the equivalent of Michigan Works! with a few more Federal Government programs under its wings with the Federal Government of Canada.

Rose is also a Certified BSP (Business Services Professional) and is an active team member of the BSP Team in Oakland County and within Ferndale Michigan Works!